NetResults Tracker for Help Desk
Self-service Help Desk
IT is critical to the operation of a company. Typically, IT receives a large number of work orders everyday. NetResults Tracker enables IT to:
- Manage work orders from submission to resolution.
- Create work order tickets and assign to technicians automatically.
- Know where each ticket is in the resolution process and ensure no ticket slips through the cracks.
- Improve responsiveness by enabling your customer to submit work orders and obtain status via standard Web browsers, 24 hours a day, 7 days a week.
- Track and enforce your Help Desk processes.
- Report and measure the effectiveness of your Help Desk processes.
- Create and maintain searchable knowledge base (frequently asked questions) to allow customers to help themselves.
The result is streamlined Help Desk, increased customer satisfaction, and higher productivity and lower cost.
Tracker Help Desk Software Features
NetResults Tracker help desk software and hosted application offers:
- Online case capture via Web and email
- Auto-response email
- Automatic case assignment
- Case management
- Workflow automation
- Alerts and escalation
- Knowledge base
- Asset Management
- Customer self-service portal
- Automatic discovery/reporting of workstation configuration
- Multi-national support
- Service metrics and analytics
See how NetResults Tracker can help you. Read about its features and benefits, and try the free demo today!