ProblemTracker
Web-based Collaboration Software

for bug tracking, change management, support, and help desk

NetResults ProblemTracker is a powerful, easy-to-use Web-based collaboration tool to help companies track business issues and automatically manage them through to resolution.

ProblemTracker has been licensed by more than 1000 companies (over 40,000 users) for applications including:

• Bug tracking, defect tracking, issue tracking, and quality assurance (QA)
• Life cycle management in software, hardware, and product development
• Change management and enhancement request management
• Process management
• Knowledge Base management
• Sarbanes-Oxley (SOX) compliance management
• Self-service customer support
• Help desk

Our customers are from a broad base of industries, including broadcasting, consulting, entertainment, financial, government, hardware, health care, manufacturing, pharmaceutical, retail,  software, system integration, telecommunication, transportation, and utility.

ProblemTracker is a fully Web-based system providing:

• Tracking -- Tracking reported bugs, defects,  business issues, enhancement requests, etc.
• Workflow -- Automatic routing and notification to get issues resolved.
• Process enforcement -- Managing and enforcing your company's process of resolving issues.
• Status -- Up-to-the-minute project information and status to team members everywhere to foster collaboration. 
• Communication -- Capturing discussions and sharing knowledge.
• Accountability -- History and audit trail.

ProblemTracker is very cost-effective.  Most installations recover their investment within a few short months through increased productivity, improved products, improved customer satisfaction, and sometimes simply by ensuring each fix of an important bug makes it into the next release.

ProblemTracker is available as software (for you to install on your server) as well as a hosted solution (on-demand service).

Customers
We have customers ranging from startups to Fortune 100 companies.  They include  Avaya, Bechtel, BMW, Boeing, GE, Intel, ManuLife, Olympus, Satyam, UAL, Vodafone, Walgreens, Walt Disney [more]

"I think this is a great product. ...  very well thought out product, defect free and extremely flexible. [more]

	ProblemTracker
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	PT Online for Issue Tracking
	PT Online for Helpdesk
	PT Online for Support